Integration – Monitoring Tools – Overview

Integrating Service Advisor with Monitoring Tools

The PuzzleLogic Command Line Interface (CLI) Utility and the PuzzleLogic Agent enable the import of messages and other event data into PuzzleLogic Service Advisor from monitoring tools and systems that do not have out-of-the-box integration with Service Advisor. Both the PuzzleLogic CLI Utility and Agent are packaged within the PuzzleLogic Service Advisor distribution file.

The CLI Utility requires Python 2.6.x or 2.7.x and the Python "requests" module. You can install the Python module using the command sudo pip install requests.

IMPORTANT: You must install and run the PuzzleLogic Agent and the CLI Utility on the same machine that you wish to import data from.

Complete the following tasks to integrate your monitoring tools with Service Advisor:

  1. Install, configure and run the PuzzleLogic Agent
  2. Install, configure, and run the PuzzleLogic CLI Utility
  3. Add the data source